From Manual Chaos to Data-Driven Growth
Mandy's Gym, Port Harcourt, Nigeria
| Project Overview
Small and medium-sized businesses (SMEs) often rely on manual processes, intuition, and fragmented records to run their operations, making growth difficult and performance hard to measure.
In this project, FIVO BI Services partnered with Mandy’s Gym, a growing fitness SME in Port Harcourt, to demonstrate how simple, well-structured data systems can transform everyday business operations. By digitizing records, introducing performance tracking, and equipping the business owner with easy-to-use insights, FIVO helped Mandy’s Gym move from guesswork to confident, data-driven decision-making.
If you run an SME and still rely on guesswork, Mandy’s Gym shows what’s possible when data is finally put to work.
Mandy’s Gym was operating with manual systems, handwritten registers, and no structured data tracking. While the gym was active, the CEO, Mrs. Eunice Chidiebere, had growing concerns:
Clients were not providing structured feedback
Business performance could not be measured accurately
Decisions were made based on assumptions rather than data
This resulted in missed growth opportunities, poor customer retention tracking, and limited insight into what clients truly valued.
We began by working closely with Mandy and her team to understand their daily operations, pain points, and business goals. From there we:
Digitized client records and internal tracking processes
Designed a custom performance dashboard to monitor key KPIs like memberships, revenue, and customer satisfaction
Implemented an automated digital feedback system to capture real-time client insights
Trained both the CEO and administrative staff to confidently use and update the system
Our focus was not just on building tools, but ensuring they were easy to use and actionable.
Power BI for interactive dashboards
Google Forms & Google Sheets for feedback collection and integration
Custom KPI modeling tailored to fitness business operations
On-site training and support
Tools Used
A custom-built dashboard by FIVO BI Services enabling Mandy’s Gym to track client activity, subscriptions, and financial performance in one place.
Results & Impact
Within two months of implementation:
- 25% increase in positive customer reviews
- Highest monthly revenue recorded in February 2025
- Improved staff efficiency and operational focus
- The CEO now reviews performance weekly and makes confident, data-backed decisions
| Client Testimonial
We finally understand what our clients want. This dashboard changed everything.
— Mrs. Eunice Chidiebere, CEO, Mandy’s Gym
Want to Transform Your Business with Data?
If your business still relies on manual records, guesswork, or delayed reporting, FIVO BI Services can help you gain clarity, improve performance, and grow confidently.
| Get In Touch
Location
Port Harcourt
Abuja